Frequently Asked Questions
Do you have a question you need a quick answer to? Try our FAQs shown below.
If you can't find your question, simply email firstname.lastname@example.org
I’ve forgotten my password?
Please email email@example.com from your registered email address and we will reset your password for you. If you can't remember what email address you registered with just email us your company name and we'll let you know what it is.
I can’t find my profile in the searches?
When you do a search for a specific company name our search facility will not find it but it will give you an option to click 'are you looking for a business named "xxx", if so click here'. You can then click this and it will find the business for you.
I can’t view my profile?
It may be because you have a web or email address as your profile address. The system will not recognise it so please amend this if you have. If you are still having problems please email firstname.lastname@example.org with your username and we’ll sort the problem out for you.
I am having problems logging in
Make sure your username and password are correct. You might need a new password, if so email email@example.com. If you are having problems logging in using the log in form try logging in at http://www.bionowb2b.co.uk/login.php
I am having problems uploading images?
Please make sure the image is either in .JPG, .PNG, .GIF. If you are still having trouble please email the image(s) to firstname.lastname@example.org
I am having problems uploading my logo?
Please make sure the logo is either in .JPG, .PNG, .GIF. If you are still having trouble please email the image(s) to email@example.com
I can’t find a category to match my business?
Please email firstname.lastname@example.org with your suggested new category
I am having trouble creating an account?
If you are unable to use the form on the home page then please email us at email@example.com and we will create an account for you and email you your username and password.
I am having trouble creating a profile?
If you are having trouble creating a profile then please email us at firstname.lastname@example.org and either give us your website address or if you don’t have one send us as much information aboit your company as you have and we will create your profile for you.
I am having problems adding videos
To add a video to the site you simply need to enter in the video name (which you will choose) and the video code. At present we can only accept videos from Youtube. Detailed instructions on how to obtain the video code are shown on the page on which you add videos. If you still experience difficulties please email email@example.com
I am finding the site to be confusing?
It is a very big site and we have tried hard to make it as user friendly as we can. We can help you with creating your account and profile if you can just let us know your website address we will extract the information from there for your profile. If you haven't got a website then let us know the information by email and we will update it for you. Simply email firstname.lastname@example.org and ask for assistance.
How do I delete a gallery?
The quickest way to do this is to email email@example.com and we will do it for you.